Frequently Asked Questions (FAQs)

What is Pillow?

Pillow is a digital real estate platform that simplifies buying, selling, and renting property through verified listings, secure transactions, and transparent processes.

Who can use Pillow?

Pillow is available to property buyers and renters, sellers and landlords, real estate agents, and property developers. Users must be at least 18 years old.

Is Pillow free to use?

Creating an account and browsing listings is free. Some services, such as premium listings or transaction-related features, may attract fees. Any applicable fees are clearly disclosed before use.

How does Pillow verify properties and users?

Pillow uses a combination of document checks, identity verification, and internal review processes to reduce fraud and improve trust across the platform.

Does Pillow own or sell properties?

No. Pillow does not own, develop, or sell properties. Pillow provides the technology and infrastructure that connects verified users and facilitates secure transactions.

How do payments work on Pillow?

Where applicable, Pillow offers escrow-backed payment services. Funds are held securely and released only when agreed transaction conditions are met.

Is my money safe on Pillow?

Pillow applies structured payment processes and security safeguards to reduce risk. Users should review transaction details carefully before proceeding.

Can I list my property on Pillow?

Yes. Property owners, landlords, developers, and authorized agents can list properties, provided all information submitted is accurate and verifiable.

How do I become a real estate agent or developer on Pillow?

You can register through the platform and complete the required verification process. Once approved, you can list properties and engage with users.

What should I do if I encounter a problem or dispute?

If you experience an issue, contact our support team at info@mypillowapp.com with full details. While Pillow is not a party to user agreements, we may assist where possible.

Is my personal information secure?

Yes. Pillow applies reasonable security measures to protect user data. For more details, please review the Privacy Policy.

How can I stay updated on new features or announcements?

Important updates are shared via email and on the website. Ensure your account details are up to date.

How do I contact Pillow?

For support or general inquiries, email info@mypillowapp.com.